Withdrawal and complaint forms

How to tell us about a fault, or about an order that is not what you expected.

Report a fault or an order error

Email sale@onmyhand.eu with the subject line Complaint and include:

• your order number and name;
• a short description of the problem and the date you noticed it;
• photos or a short video of the ring.

We reply within two business days and tell you what happens next. Please do not send the ring back before we confirm. The full procedure is in Returns and complaints.

Withdrawal from a purchase

Where mandatory consumer law gives you a right to withdraw, tell us by email at sale@onmyhand.eu with your order number and a clear statement that you are withdrawing. Our position on returns is set out in Returns and complaints.